HELP / FAQS

How can I become a member of the Activera website?

If you've forgotten your password, please enter your registered email address in Activera using the "I forgot my password" option in the "Member Login" section. You can then set a new password using the activation link we'll send to that address.

How do I update my membership information?

How is the information I provide during membership processed?

How is the security of my personal data ensured?

Is it possible to shop in installments?

Is it possible for me to pay at the door?

I do not use credit or debit cards, can I pay by money transfer?

Can I shop using a virtual card?

I had a technical problem while placing an order, have I received the amount?

How can I cancel my order?

When will my order arrive?

How can I return my order?

How do I find out the status of my order?

How long does it take for my order to reach me?

How and within how many days can I return the products I received?

When can I get a refund for my returned order?

My order has not been delivered yet, what should I do?

What should I do to remove Activera from my email communication preferences?

How can I reach Activera Call Center?

Is there a price difference between your online store and physical stores?

I cannot benefit from a campaign or discount offered by the card I use, what should I do?

How is the shipping fee determined?

How do I know if an Activera product fits my measurements?

How can I use my Activera gift code?